Terms and Conditions

We work on a first come first served basis, we will endeavour to try to accommodate clients who need to secure the services of a sitter at short notice.

Deposit:

Once we confirm your booking, we will issue a detailed invoice. It will list the services offered, the total number of days/nights of the sit, the daily/nightly rate, and the total amount due.

The invoice will also include our banking details for EFT payments.

We require a 50% deposit upon receipt of the invoice, with the remaining balance due immediately upon your return.

Please note that no sit can take place without receiving the required deposit.

Cancellation of services – retainer:

• Cancellation 90 days in advance – Full return of your deposit.
• Cancellation 60 days in advance – 70% return of your deposit – 30% retainer.
• Cancellation 30 days in advance – 50% return of your deposit – 50% retainer
• Cancellation 15 days in advance – 25% return of your deposit – 75% retainer.
• Cancellation less than 7 days in advance- no return of deposit.

Please note:

Householders should inform their insurance company of our sitter’s presence and the duration of the sit.

We will NOT be liable for property damage caused by crime, fire, flood, or acts of God.

Our sitter may use standard household appliances like the fridge, television, DSTV, radio, kettle, toaster, microwave, iron, ironing board, washing machine, and other bathroom facilities.

While our sitters will care for your appliances and kitchen utensils, they are not responsible if an item fails due to normal wear and tear.

House Sitters Cape and House Sitters North act solely as agents for the house sitters. Homeowners should ensure their home insurance is up to date.

Sitter’s Travel allowance.

Please be advised that there would be a nominal charge(petrol/travel) payable should our sitter have to travel in excess of 50kms one way to your home.